EXCHANGE & RETURN POLICY
You are not happy with your order for any reason?
Be cool. We will be pleased to assist you!
We would love to know that our sleepwear fits you perfectly, so if that is not your case,
and you want to return or exchange it, you should send us an email to
info@undersleepwear.com explaining the reasons for the exchange or return (mentioning the order number).
Sale, monogrammed or bespoke items, can not be exchanged or returned.
Returned items must return unworn, unwashed and undamaged.
They must return in the original packaging and with all tags attached in place to be accepted.
We will not accept any exchanges or returns that have signs of use or are soiled.
Goods must be received within 14 days after delivery date.
After we receive the item to be exchanged/returned, it will be evaluated and we will check if all conditions are assured. You will receive an email with our feedback, in an average timeframe of 3 working days.
If the product you send us fulfils all of the above conditions and the product you want to exchange is available in stock, we will send you a link to pay the new shipping costs and the difference in value if the product you are exchanging for has a higher price.
Once we have received your receipt, we will re-send your order.
After the return is approved by us, you will be refunded in the same way as the payment made
(please note that bank transactions can take up to 14 business days).
Kindly note that shipping fees and taxes paid are non-refundable and all costs for exchanges or returns are charged to the customer.
In case of return of a part of the order, in purchases with free delivery, shipping costs will be charged with a discounted rate for the delivery costs incurred to send the items to you.